Frequently Asked Questions

1. Are your severs connected 24 hours a day, 7 days a week?
2. Can I access my domain address with or without the "www"?
3. Can I pay with credit card or do I need to issue a check?
4. Can I promote my web site with bulk email?
5. Can I run cron tasks to update pages daily?
6. Can I set up forms for secure transmission?
7. Can we set up password protected areas with htaccess?
8. Do you charge additional fees for hosting a secure web site?
9. Do you charge additional fees for using the mySQL database?
10. Do you have a database system? Cold Fusion? mSQL? Other?
11. Do you have a limit on the number of FTP transfers allowed for a site?
12. Do you offer backward compatibility browser detection?
13. Do you offer dial-up Internet access?
14. Do you provide a CGI-BIN personal directory?
15. Do you support VRML 1.0 and 2.0 mime types wrl and mus?
16. Do you use Netscape's SSL technology?
17. Does WebUX support MacIntosh systems?
18. How can I setup mail redirection for my users?
19. How do I Password Protected Directories?
20. How do I register my site with Search Engines?
21. How do I set permissions inside my cgi-bin?
22. How is my customer information stored?
23. How should I upload my cgi scripts, ASCII or Binary?
24. If I have to reboot my server, how long does that usually take?
25. If I need to shut down my web site, how do I cancel my account?
26. Is there any additional charges based on the number of hits my web site receives?
27. What are my Mail Settings?
28. What are Your DNS Settings (Name Server Addresses)?
29. What are your server types: NT? UNIX? Both? Other?
30. What do Autoresponders do and are they included? How many?
31. What does it cost to transfer a domain name?
32. What is a virtual domain?
33. What is an email alias and is it unlimited?
34. What is CGI access?
35. What is the time needed to make space on your server available?
36. What is your server path to perl, php, and sendmail?
37. What programs can be used to access e-mail (Outlook, Netscape, etc.)?
38. What steps do I need to take to set-up a domain at WebUX?
39. What web server do your servers run? (Apache, Netscape, or...?)
40. Where do I put my CGI scripts?
41. Where do I put my web documents?
42. Which languages/shells do you offer?


1. Are your severs connected 24 hours a day, 7 days a week?
Yes. They are always connected and always monitored. When maintenance is performed, it is scheduled at off-hours and off-peak times.


2. Can I access my domain address with or without the "www"?
Yes, you will be able to access the domain address with or without the "www" in front of the domain name.


3. Can I pay with credit card or do I need to issue a check?
Either is fine. We accept both payment options. Paying with a credit card insures that your account will never incur late fees.


4. Can I promote my web site with bulk email?
Spamming is in violation of our service agreement. There are legal and ethical issues involved in mass mailing of unsolicited email. Any user of our services who has sent a large number of unsolicited emails will have their account closed within 24 hours. No refunds of any type will be offered to accounts that violate our spamming policy.


5. Can I run cron tasks to update pages daily?
Yes. Simply email us requesting cron access. Please include your account username in your email.


6. Can I set up forms for secure transmission?
Yes. There is no extra charge.


7. Can we set up password protected areas with htaccess?
Yes you can.


8. Do you charge additional fees for hosting a secure web site?
No. It is a free standard feature.


9. Do you charge additional fees for using the mySQL database?
No. It is included in each hosting package.


10. Do you have a database system? Cold Fusion? mSQL? Other?
We use the mySQL database. We have found it to be a stable, secure, and reliable product.


11. Do you have a limit on the number of FTP transfers allowed for a site?
No. There is no limit. You can update your pages an unlimited amount of times, at any time you wish. You are only limited by the amount of bandwidth you consume each month.


12. Do you offer backward compatibility browser detection?
Yes.


13. Do you offer dial-up Internet access?
No, you will need local Internet access in order to maintain your web site and retrieve e-mail addressed to your site.


14. Do you provide a CGI-BIN personal directory?
Yes, your own cgi-bin directory is provided under your account. You have complete control over this directory and all of the scripts that you use.


15. Do you support VRML 1.0 and 2.0 mime types wrl and mus?
We support these. You can set your own mime types with your .htaccess file.


16. Do you use Netscape's SSL technology?
We use the Apache-SSL web server. Apache-SSL is several times more secure than Netscape SSL.


17. Does WebUX support MacIntosh systems?
Sure. You can use the Fetch program to transfer files from your MAC to our system. You can also use Telnet and the POP e-mail programs like Eudora, Claris E-mail and Netscape Mail.


18. How can I setup mail redirection for my users?
To add or delete POP boxes, use Mail Manager found in your Control Panel You redirect by editing the address, un-forwarding to the POP box (which deletes it if that's the only reference to it) and forwarding to whatever address you desire.


19. How do I Password Protected Directories?
Password-protected directories can be created and managed through your Control Panel. From the Control Panel, select your domain name, then select "Directories", then "Password Protect Directories". Click the icon labeled Add New Directory. add the name of the directory that you would like to protect. Add an Header Text value such as "Restricted Area" or "Protected Site". Then add the username and password that will have access to this area.


20. How do I register my site with Search Engines?

There are several options you can choose when registering your site.

We have automated the search submission process for our hosted customers. Every domain hosted on our servers automatically gets submitted once a month at no additional costs to our customers.

Go to each of the major search engines' web sites (Yahoo, Alta Vista, Lycos, Excite, etc) and follow their instructions for submitting your URL for inclusion (URL=domain name=site). This can take up to 4 weeks for your site to be included depending on the style of search engine (directory vs. spider).

Another option is to go to a site registering web site such as Submit It! or Register It! and become a subscriber/member. Both offer similar services for similar money. A general rule of thumb: If some one or some company/software promises you a top ten listing, go the other way/save your money.

Visit the Open Directory Project (OPD). This site is one of the internets best kept secrets. Located at http://www.dmoz.org, the Open Directory is THE definitive categorical listing of what's what on the web. It really pays to spend a little time on this site adding your URL to the various categories.

You should also have your site html primed to be as receptive to the search engines as possible; this includes the use of meta tags and good page titles. It's also crucial to have the proper text on your page, which matches the keywords you want to associate with your site. If you want to be found in an internet search for "boats" you had better use the word "boats" several times throughout your page.

21. How do I set permissions inside my cgi-bin?
If your script is getting an internal server error you probably don't have to right permissions set for your script. Use your FTP program or SSH/Telnet into your cgi-bin directory and do the following: chmod o+x file.name This will give universal execute permissions for that file.


22. How is my customer information stored?
We understand that making a purchase online involves a great deal of trust on your part. We take this trust very seriously, and make it our highest priority to ensure the security and confidentiality of the information you provide. WebUX uses industry-standard SSL (secure socket layer) technology to transport information directly to our banking institution with every credit card transaction.

Furthermore, and this is very important, no customer information of any type (especially credit card information) is stored on any WebUX server which also serves web pages or has an unsecured connection to the public internet. Your customer information is housed on secured Sun servers behind a custom hardened firewall on a private network not visible to the internet.

We do not offer, sell, trade or otherwise share your customer information with anyone for any reason. Please see our Privacy Policy for further information.

23. How should I upload my cgi scripts, ASCII or Binary?
Always upload your cgi scripts in ASCII mode. That is the number one problem why cgi scripts don't work.


24. If I have to reboot my server, how long does that usually take?
All of our servers have been tuned for maximum speed and effeciency. Generally speaking, your server can do a complete reboot in around 56 seconds. RAID servers take longer because they have to poll all of the disks at boot time.


25. If I need to shut down my web site, how do I cancel my account?
All cancellations must be received in written form 30 in advance. E-mail and fax notifications are acceptable. Phone requests will not constitute acceptance of any cancellation.


26. Is there any additional charges based on the number of hits my web site receives?
No--hits are unlimited!


27. What are my Mail Settings?
SMTP: mail.yourdomain.com
POP3: mail.yourdomain.com

alternate SMTP
SMTP: mail.yourlocalisp.com



28. What are Your DNS Settings (Name Server Addresses)?
ns1.webUX.net   208.101.12.211
ns2.webUX.net   208.101.12.212


29. What are your server types: NT? UNIX? Both? Other?
We use UNIX/Linux. In our experience we have found that UNIX and Linux offer far more stability and dependability than the competition.


30. What do Autoresponders do and are they included? How many?
An autoresponder is similar to an alias, but it also will send an automatic reply back to the sender. You can have an unlimited number of autoresponders for no additional cost.


31. What does it cost to transfer a domain name?
There is no fee for transferring your domain to WebUX from any other host.


32. What is a virtual domain?
A Virtual Domain means having your own domain (http://www.your-name.com) without having to install expensive server hardware and software. With a Virtual Domain, you utilize our server's storage space, however, you are still professionally represented via your own personal Internet web address domain name (www.yourname.com) and by your own personal e-mail address domain name (you@yourname.com).


33. What is an email alias and is it unlimited?
An e-mail alias means if you send mail to webmaster@yourdomain.com, that address is aliased to whoever needs to receive it. It can be one person or multiple people, however you need it structured. It is limited--but with very generous limits for each account. There is no limit for aliases on the default email account. You can add as many aliases as you wish for your default email account.


34. What is CGI access?
CGI scripts (Common Gateway Interface) are used to provide things like counters, form responses, guest books, and many other things. WebUX gives you full CGI access for no extra charge! You can write your own scripts, install someone else's, or use one of our pre-installed CGI scripts.


35. What is the time needed to make space on your server available?
Space will be made available within four hours. Depending on the time of day you sign-up, your account could be online within 15-30 minutes of sign-up. Once an account is set-up an activation notice will be sent to you via e-mail including your user ID and password.


36. What is your server path to perl, php, and sendmail?
Our server path to perl is /usr/bin/perl.
Our server path to php is /usr/bin/php.
Our server path to sendmail is /usr/sbin/sendmail.


37. What programs can be used to access e-mail (Outlook, Netscape, etc.)?
All POP clients can be used. Any program which downloads the files from our server onto your computer. You can use mail user agents that run on our servers (such as pine), with a special configuration. Currently, you cannot use IMAP programs.


38. What steps do I need to take to set-up a domain at WebUX?
Simple. Sign-up with us by filling out our secure online order form. We will then assist you in transferring an existing domain or registering for a new domain to be placed on our servers.


39. What web server do your servers run? (Apache, Netscape, or...?)
We use the Apache web server.


40. Where do I put my CGI scripts?
You should put your scripts into your cgi-bin directory. This is in located under your www directory. The full URL path would be http://www.yourdomain.com/cgi-bin/file.name Here's how a line inside your html file might look when calling the cgi script:
<form method="POST" action="/cgi-bin/file.name">


41. Where do I put my web documents?
Web pages and all material that you want to be visible on the internet should go in the httpdocs directory located in your home directory. WHen you login via FTP, you will see httpdocs in the directory listing.


42. Which languages/shells do you offer?
bash, csh, tsh, Perl, C, C++, Python, TCL, PHP, Java, JavaJDK, and Javascript are all supported and available.